DELIVERY
All items are sent by Royal Mail. Most orders will take 3-5 days to get to you, we go to the Post Office on a daily basis.
By default we only ship to the billing (card) address. Please let us know in the order notes if you would like us to ship to an alternative address.
We are also happy for you to collect from the farm. Please contact us if you would like to do this so that we can arrange a time to suit.
POSTAGE AND PACKAGING
Two delivery options are available for all items posted within the UK. Royal Mail Second Class delivery at £2.99 per parcel, or Royal Mail First Class delivery at £3.69 per parcel. Your items will be posted in sustainable, recyclable packaging.
If your delivery address is not in the UK I will need to confirm delivery charges to you. Please contact us first by email before ordering.
DAMAGES
Damages must be notified within 2 days of delivery. Please get in touch with Kath at kath@freerangefibre.co.uk to notify us of any problems.
RETURNS
Loss, shortages or returns must be notified within 2 days of delivery.
If you are not happy with your order in any way please notify us. You have the right to cancel the purchase of a product without having to give a reason at any time within the “cooling off period” of seven working days, beginning on the day after you receive your parcel.
We ask that all returns be shipped back, packed in the original packing materials. You must send the goods back to us to our contact address at your own cost as soon as possible once you have cancelled the contract. Replacement items for losses or damages will be sent at our cost.