PURCHASING AN ITEM
To purchase any of the items simply browse the Shop page, select a product, select the quantity, then click the add to basket button.
When you have selected all the items you wish to purchase, click on checkout, choose your payment card address, and choose the appropriate delivery and payment methods.
You will need to provide an email address in order to receive a receipt.
If you are having difficulty ordering or have made a mistake don’t hesitate to get in touch and we will rectify the problem as soon as possible.
CONFIRMATION OF ORDER
Once you have been through the checkout process you will be shown a confirmation message and receive an email confirming your order. We will notify you by email once the order has been dispatched.
We take online card payments using Stripe. Our product prices and postage include VAT at the standard rate. Our VAT number is GB285443439.
All items are sent by Royal Mail. Most orders will take 3-5 days to get to you, we go to the Post Office on a daily basis.
By default we only ship to the billing (card) address. Please let us know in the order notes if you would like us to ship to an alternative address.
We are also happy for you to collect from the farm. Please contact us if you would like to do this so that we can arrange a time to suit.
POSTAGE AND PACKAGING
Two options are given for delivery within the UK. Royal Mail Second Class at £1.95 per parcel, or Royal Mail First Class at £2.50 per parcel.
Your items will be posted in sustainable, recyclable packaging.
If your delivery address is not in the UK I will need to confirm delivery charges to you. Please contact us first by email before ordering.
Damages must be notified within 2 days of delivery. Please get in touch with Kath at firstname.lastname@example.org to notify us of any problems.
Loss, shortages or returns must be notified within 2 days of delivery.
If you are not happy with your order in any way please notify us. You have the right to cancel the purchase of a product without having to give a reason at any time within the “cooling off period” of seven working days, beginning on the day after you receive your parcel.
We ask that all returns be shipped back, packed in the original packing materials. You must send the goods back to us to our contact address at your own cost as soon as possible once you have cancelled the contract. Replacement items for losses or damages will be sent at our cost.
We provide vouchers that can be used for product purchases or alpaca walks and meets. All vouchers are valid for 1 year. A voucher cannot be redeemed for its cash value.
GETTING IN TOUCH
Contact us via email at email@example.com, or by phone on 01359 250594 to discuss any queries you may have about ordering or delivery.
We may be out and about on the farm, but we do have an answer machine and will respond as soon as we get your message.