Free Range Fibre

Homegrown and handmade: sustainable Suffolk wool from our flocks of Alpacas and Shetland Sheep

Ts & Cs

In consideration of Free Range Fibre allowing you to access our website you hereby agree to be bound by the terms of use and if you purchase goods using our website you agree to be bound by the terms and conditions of sale.

1: This Website contains copyrighted information, the terms of which you agree to observe and follow.

2: The products for sale constitute an invitation to you to make an offer of purchase. The sale contract will only come into being once we accept your offer of purchase. We will inform you if we cannot provide the goods because they are unavailable or if there is likely to be a delay in delivery. In such cases we will not accept your offer of purchase and no sale contract will be in force.

3: Having made an offer of purchase you agree to make payment for the goods, any VAT due and any delivery and postal charges due as laid out in the purchase payment screen. Payment will be made using one of the payment options presented on the purchase payment screen. Purchased items will not be dispatched until we are confident that payment is successful and cleared funds have arrived.

4: Free Range Fibre takes reasonable steps to ensure that data transmitted electronically to us via this site, and stored by us, is not accessed by unauthorised third parties. You accept the risk that data transmitted electronically to us via this website may be intercepted before reaching us, or accessed from our data storage means by third parties unauthorised by us, and may be exploited unlawfully by such unauthorised third parties. We do not assume responsibility for guarding against the acts of such unauthorised third parties.

5: Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfillment. If you sign up to our newsletter we may use your email address to send you information about products or services. You can opt out of these at any point and you can ask for personal data to stop being recorded at any time. We may disclose your personal data in cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s. If you are concerned about your data, you have the right, subject to the payment of a small fee to request access to personal data which may hold or process about you.

6: A cookie is a small text file that we store on your device. Our website uses cookies to distinguish from other users of our website. Cookies also provide us with information about how this website is used so we can keep it is as up to date, relevant and error-free as possible.

7: Information contained in this website may contain technical inaccuracies or typographical mistakes. Information may be changed or updated without notice and any queries relating to the information should be addressed to Free Range Fibre, Stanton Road Farm, North Common, Hepworth, Diss, Norfolk IP22 2PR. All information made available within this website is provided for information purposes only and without warranty of any kind, either express or implied, including, but not limited to, any warranties as to non-infringement, merchantability or fitness for a particular purpose.

8: Unless otherwise stated, Free Range Fibre is the copyright owner for this website and its contents. No part of this website may be published, distributed, extracted, re-utilised or reproduced in any material form (including photocopying or storing it in any medium by electronic means) except in accordance with the permissions set out below.

8a: For personal use you may view our website electronically and save to your personal storage devices or print extracts as needed for your personal use.

8b: You may copy or print extracts for the use of individual third parties in their personal use provided you clearly also print the source acknowledgement Free Range Fibre along with the web address http;// All such extracts must be in full and unmodified. You further agree to advise such third parties of these conditions and the need for compliance.

Terms & Conditions of Sale
1: Free Range Fibre reserves the right periodically to update prices on the website. They shall make every effort to ensure prices are correct at the point at which the buyer places an order.

2: Free Range Fibre reserves the right to withdraw any goods from the website shop at any time

3: Free Range Fibre shall not be liable to anyone for withdrawing any goods from the website or for refusing to process an order.

4: Free Range Fibre warrants that the goods at the time of dispatch will correspond to the description given on the website for these goods. Please be aware that the colours of products may appear differently depending upon the settings of the device used to view the website.

5: Free Range Fibre will dispatch orders in a timely manner and will endeavour in most cases to dispatch within 24 hours of order receipt. Further information is available in FAQs on the website. Buyers from outside the UK will be responsible for obtaining any relevant import license and payment of any import duties payable. Goods will be dispatched to the card billing address indicated in the billing details section of the website order. Please let us know in the order comments if you would like us to ship to an alternative address.

6: In the event of a loss of a package the buyer should inform Free Range Fibre stating the order number and invoice number, whereupon Free Range Fibre will commence their tracing operation. Should Free Range Fibre agree that the goods are lost, a replacement package will be dispatched. Title in the goods shall only pass to the buyer upon successful delivery of the goods.

7: The buyer shall inspect the goods immediately upon arrival and advise Free Range Fibre by letter, email or telephone of any damage or if they do not comply with the order. Failure to notify within 7 days of delivery will be deemed as acceptance by the buyer of the goods.

8: If the buyer is unhappy with the goods, for any reason, they can be returned to Free Range Fibre (unused and in their original packaging) within 10 days of receipt, for exchange or full refund, stating the reason for return. All return postage and packaging costs are the buyer’s responsibility.

9: FORCE MAJEURE. Free Range Fibre shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, and shall be entitled to a reasonable extension of its obligations.

10: Except as may be implied by law where the buyer is dealing as a consumer, in the event of any breach of these terms and conditions by Free Range Fibre, the remedies of the buyer shall be limited to damages which shall in no circumstances exceed the price of the goods and Free Range Fibre shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.

11: These terms of use and conditions of sale are governed by the law of England and Wales

Contact address: M & K F Ling trading as Free Range Fibre
Stanton Road Farm North Common, Hepworth, Diss, Norfolk IP22 2PR


Telephone: 01359 250594

UK VAT: GB285443439

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